This summary of my LeSS case study focuses on the direct business impact of the work done during the period of my case study. See the case study itself for a delivery capability improvement perspective.
I led the effort to establish an agile team focused on creating improved hardware diagnostics capabilities. Every bi-weekly release added a few millions dollars of savings in warranty costs per year. The cumulative savings over the course of a year were on the order of hundreds of millions of dollars.
The diagnostics capability gap this team closed had gone unaddressed for many years due to organizational dysfunctions. The cross-functional cross-component team I stood up worked directly with the field support division, bypassing all the organizational cruft which had prevented the problem from being solved in years past.
Following my success with the above diagnostics team, I helped restructure a large number of teams responsible for bringing up and integrating each new generation of Intel CPU within the blade computing product.
In collaboration with the relevant senior director I facilitated a correction of the organizational issues, and the attendant engineering and cultural issues which had historically necessitated an army of engineers over a year to integrate each new generation of Intel CPU.
Future generations of Intel CPU are expected to take a tenth of the calendar time, and a tenth of the engineering effort that had historically been required. Failure to successfully integrate the newest server grade Intel CPU generation prior to each Intel CPU launch perpetually presents an existential threat to around a billion dollars of annual divisional revenue.
Validating The Business Benefits
The best way to validate the claims above is to have me arrange a conversation with people who were at the client at the time.
My Learning About LeSS page provides guidance on where to focus your initial study of LeSS.